Live Arrival Guarantee (DOA Policy)At Cichlid World Tank, we take every precaution to ensure your fish arrive healthy and in excellent condition. Every shipment is carefully packed using professional live-fish shipping methods.Live Arrival GuaranteeIf your fish arrives deceased (DOA), please follow these steps:Notify us within 10 minutes of the carrier's recorded delivery time.Send a 10-second, unedited video showing the unopened bag exactly as it arrived in the sealed shipping box. This helps us verify the condition of the shipment.We receive delivery notifications from our shipping carriers, so all claims are verified using the carrier's official delivery timestamp.Once your claim has been reviewed and approved, you may choose one of the following:A refund for the affected fish, orA replacement fish. If you choose a replacement, the customer is responsible for 50% of the shipping cost for the replacement shipment.Shipping DelaysOur Live Arrival Guarantee does not cover losses caused by carrier delays, lost packages, or any shipping interruption that extends delivery beyond the scheduled arrival date. While we package every order to maximize the health and safety of your fish, we cannot assume responsibility for circumstances outside of our control once a package is in the carrier's possession.Order CancellationsOrders canceled after they have been placed are subject to a $20 cancellation fee.Returns & ExchangesBecause we sell live animals, all sales are final. We do not accept returns, exchanges, or trade-ins.Thank you for trusting Cichlid World Tank. Our goal is to provide exceptional fish, careful packaging, and outstanding customer service with every order.

Stocking African Cichlids is both science and strategy. As a general rule, African Cichlids thrive in slightly overstocked environments to help disperse aggression — but this must be balanced with proper filtration and maintenance. The real factors include: • Tank size • Filtration capacity • Species temperament • Aquascape structure • Water change discipline For example: A 75-gallon African Cichlid tank can typically house 15–25 juveniles, depending on species and filtration power. Mastery isn’t about “how many can I fit.” It’s about building a stable ecosystem. Association Members receive structured stocking blueprints for different tank sizes.

Never rush the nitrogen cycle. A new tank must fully cycle before adding fish. This process typically takes 2–6 weeks depending on your method. The tank is ready when: • Ammonia = 0 ppm • Nitrite = 0 ppm • Nitrate is present Adding fish before the tank is biologically stable can result in stress, disease, or loss. Patience builds longevity.

Proper acclimation reduces stress and shock during transition. Recommended process: Float the sealed bag in your tank for 15–20 minutes to equalize temperature. Open the bag and slowly add small amounts of tank water every 5 minutes for 20–30 minutes. Net the fish into the tank (avoid pouring shipping water into your aquarium). Turn off tank lights during introduction to reduce stress. Professional tip: Dim lighting and minimal disturbance in the first 24 hours dramatically improves adaptation.

Shipping stress can temporarily disorient fish. Immediate steps: • Dim the lights. • Add an air stone for increased oxygen. • Gently place the fish into clean, stable water. • Avoid tapping or disturbing the tank. Most fish recover within several hours once oxygen and stability are restored. If symptoms persist beyond 24 hours, contact us with photos and video so we can assess properly. We stand behind our genetics.

The fastest method is a seeded cycle. Options include: • Using established filter media from a healthy tank • Adding bottled beneficial bacteria • Running a fishless cycle with pure ammonia Even with shortcuts, testing is non-negotiable. Cycling is not about speed. It’s about biological stability. Inner Circle Members receive advanced cycling frameworks to accelerate safely.

Sexing African Cichlids depends on: • Color intensity • Body shape • Egg spots • Venting (advanced method) • Species-specific traits In many species: Males display brighter coloration and larger finnage. Females often appear slightly duller. However, juveniles can be difficult to sex until maturity. If you’re unsure, send clear photos and we’ll guide you.

For African Cichlids: 25–40% weekly water changes are ideal. Heavy stocking or aggressive feeding may require more frequent changes. Stable parameters prevent: • Stress • Parasites • Cloudy eye • Fungal outbreaks Water quality is the foundation of elite tanks. No supplement replaces maintenance discipline.

African Cichlids require powerful mechanical and biological filtration. We recommend: • Canister filters for tanks 55 gallons and up • Sump systems for advanced setups • Supplemental powerheads for circulation Aim for: 6–10x turnover rate per hour. Filtration is not where you cut corners. It is the engine of your ecosystem.

Generally, no. African Cichlids (especially Malawi species) require: • Higher pH (7.8–8.6) • Harder water • Different aggression patterns Most Central and South American species prefer softer, more acidic water and exhibit different territorial behaviors. Mixing them often leads to stress or instability. Specialized tanks produce the best results.

First rule: Diagnosis before medication. Most health issues stem from: • Poor water quality • Stress • Inconsistent maintenance Step 1: Test water parameters. Step 2: Perform a water change. Step 3: Isolate if necessary. For external parasites: Use targeted treatments like praziquantel or ich-specific medication depending on diagnosis. For fungal issues: Antifungal treatments combined with improved water quality are effective. Never medicate blindly. Inner Circle Members gain access to structured health protocols and treatment frameworks.